Frequently Asked Questions

What is the goal of the game?

Release balls from the upper sources onto the rotating track and complete trays of the same color. The level ends when the full tray queue is cleared.

Why did my progress disappear?

Anonymous progress may be stored temporarily on the device you are using. A registered account is safer for permanent levels, scores, gold, and inventory. Clearing game data on the device can affect anonymous progress.

Can I use the same account on another device?

Yes. After signing in with a registered account, you can access your levels, score, gold, and support inventory from another compatible device.

Why was an extra pipe not added?

A level can contain at most five pipes. Extra Pipe is also disabled in top-selection mode. In both cases, the right is not spent.

How does the Magnet right work?

Activating Magnet pauses the track and lets you select a visible track-ball color. Every visible ball of that color moves into temporary Magnetic Storage without being deleted. Stored balls are released automatically as accessible trays of the same color become available. A second Magnet cannot be used while storage is occupied.

Why were the stored Magnet balls cleared?

If lightning, a laser, Hand Clear, or normal completion removes every remaining tray of the stored color, the balls no longer have a valid destination. The game clears that storage automatically and allows Magnet to be used again.

Why does Hand Clear fail on some trays?

Active bombs, water, ice, and barrier locks protect their trays. The game shows a warning without consuming the right.

Why is the wheel result hidden?

The result is revealed only after the wheel stops, preserving the surprise. The reward is then displayed and added to your account.

When can I spin again?

The wheel screen shows the remaining cooldown. The default can be daily, while special events may use a different interval.

How do I know a new message arrived?

The unread counter and message sound update through live checks. Sent, delivered, and read states are also shown in the conversation.

What happens when I block a player?

The blocked player cannot message you. When the block is removed, the warning in an open conversation clears automatically.

Can I disable all incoming messages?

Yes. Other players see that messaging is unavailable, and the warning disappears live when you enable reception again.

How do barriers open?

Create enough progress with the barrier’s target color. Chains, glass, stone, locks, and balloons look different but share the color-and-power principle.

Why is a top-selection ball locked?

A filled group below it in the same column must be released first.

Why did audio not start immediately?

Some mobile devices may not start audio before the first user interaction. The first tap enables sound, and music and effect levels can be adjusted separately.

Why is the game played in portrait mode?

The layout is designed so sources, track, and trays remain visible together during one-handed mobile play.

What should I do when stuck?

Identify the most crowded track color and the most urgent hazard. Use Magnet when one visible color dominates the track before its tray opens, Shuffle for unusable sources, Clear 10 for general congestion, or Hand Clear for an unprotected tray blocking queue movement.

Do I tap the vehicle or the pile?

Tap the colored roadside ball pile. Vehicles replenish piles automatically from reserve stock; tapping a vehicle does not release balls. The colored badge shows current pile stock, while the other badge shows the group released by the next tap.

Why does an empty pile not refill immediately?

Every delivery is calculated from real reserve stock and available pile capacity. A useful vehicle may still be queued or servicing another pile. An hourglass means that source is waiting for a useful delivery, so another color pile may be the better move.

What does the vehicle gear do?

Raising the gear from 1 to 5 increases vehicle arrival and movement tempo. It does not create balls, change the level total, or correct a wrong release. A normal-level upgrade may use Gold; challenge gear is locked so both players use the same speed.

Why did a vehicle change a pile’s color?

The supply system watches real shortages in visible and upcoming trays. When another color becomes more useful, a pile can be prepared as a new single-color source. Recheck the pile and badge color before tapping after such a change.